SAP CONCUR REVIEW & OPTIMISATION · Health Check
Is your SAP Concur still fit for the business you've become?
innovelPULSE™ is an independent, outcome-driven review of your existing SAP Concur environment – uncovering quick wins, surfacing the gaps, and giving you a board-ready roadmap to put Concur back in step with your business.
4.8 out of 5
customer feedback rating
200+
Concur projects
50+
countries
Trusted by
Why it matters
Your business has evolved. Has your SAP Concur kept up?
Concur was configured for the business you were at go-live. Since then, organisations restructure, policies change, working models shift, and the original implementers move on. Without intentional optimisation, Concur quietly drifts from how the business actually works – and the gap costs you, every month.
Process drift – manual workarounds that should be automated have crept back in, eroding the efficiency case Concur was bought to deliver.
Policy & compliance gaps – travel and expense policy changes, tax rules, and compliance posture are not reflected in the system, exposing you to missed reclaim and weakened controls.
Organisation change – geographic expansion, restructures, M&A, and new approval hierarchies are not mirrored in Concur's structure.
Knowledge gap – the people who originally configured Concur have left, and the confidence to extend or optimise has gone with them.
The cost of drift
Without regular health checks, your SAP Concur environment risks becoming a barrier to growth rather than an enabler of it.
innovelPULSE™ finds that underutilisation in your SAP Concur estate – what's missed, what's misaligned, what's wasted – and turns it into a board-ready plan to recover the value you've already paid for.
25%
of all SaaS spend is on subscriptions that are underutilised or over-deployed.
Source: Gartner, 2024.
80%
of business travellers book off-platform at least some of the time, citing better prices or convenience.
Quietly compounded by hybrid working and policy drift, gaps like this cost you visibility, control, and savings – exactly the areas Pulse surfaces and prioritises.
Source: Skift / Navan corporate travel survey, 2025.
3.1 days
Best-in-class finance teams process invoices in 3.1 days – 82% faster than the industry average of 17.4 days.
Source: Ardent Partners, AP Metrics that Matter, 2025.
What innovelPULSE delivers
A board-ready picture across the six pillars that matter.
Pulse delivers an actionable board pack organised around the six dimensions that determine whether your SAP Concur investment continues to pay off – each with the risk of doing nothing made explicit.
Compliance
Ensure your policies, tax configurations, and audit controls meet current regulatory standards.
Risk of doing nothing: fines, fraudulent spend, weaker controls.
User Experience
Streamline the employee journey across expense, travel, and invoice workflows.
Risk: low adoption – employees route around the system.
Growth Readiness
Prepare SAP Concur for country expansions, M&A, and organisational scale.
Risk: a weak foundation that blocks scaling.
Return on Investment
Recover leakage, address suboptimal tax models, and stop the value of your Concur investment eroding.
Risk: leakage, suboptimal tax models, value eroded.
Integration Health
Assess and improve connections to ERP, HR, and financial systems.
Risk: manual processing that adds headcount, errors, and operational risk.
Reporting & Insights
Strengthen analytics, dashboards, and management reporting capabilities.
Risk: blind spots on spend patterns and savings opportunities.
Quick wins – immediate, executable improvements your team can act on now.
Strategic roadmap – a phased plan tied to clear business outcomes.
A funding-ready board pack – structured to support investment decisions, with risk of doing nothing made explicit.
An independent perspective – uncoloured by implementation politics or vendor incentives.
Case study
£100,000+
unlocked in VAT reclaims alone
“The value of our reclaims was upwards of £100,000. That really helped offset the cost of the project and strengthen our business case with the leadership team.”
– Amy Hodgson, Global Travel & Expense Lead, Advanz Pharma
The innovelPULSE process
An independent review, structured for the boardroom.
innovelPULSE™ is a four-step engagement that turns deep SAP Concur expertise into a clear, board-ready picture of what's working, what's not, and what to do about it – with quick wins your team can act on now and a roadmap your CFO can take to the board.
Strategy Alignment
A business-led discovery, free of Concur jargon. We listen to how the organisation has evolved, where the bottlenecks are, and where finance, IT, and HR are heading.
Strategy Alignment
A business-led discovery, free of Concur jargon. We listen to how the organisation has evolved, where the bottlenecks are, and where finance, IT, and HR are heading.
Comprehensive Assessment
A deep dive inside Concur – data structures, configuration, processes, integrations, and how well the system supports the business today.
Comprehensive Assessment
A deep dive inside Concur – data structures, configuration, processes, integrations, and how well the system supports the business today.
Scorecard & Board Pack
A RAG-rated performance scorecard and a board-ready pack structured around the six dimensions that matter most.
Scorecard & Board Pack
A RAG-rated performance scorecard and a board-ready pack structured around the six dimensions that matter most.
Quick Wins & Roadmap
Immediate actions your team can take now, plus a phased roadmap that ties optimisation to outcomes and supports a clear funding ask.
Quick Wins & Roadmap
Immediate actions your team can take now, plus a phased roadmap that ties optimisation to outcomes and supports a clear funding ask.
Board-ready insights in weeks, not months.
Delivered by Innovel's senior SAP Concur specialists. No software install, no disruption to live operations.
Key risks
Without proactive management, risks compound.
Financial Leakage
Misconfigured policies and approval gaps lead to overspending, duplicate payments, and unclaimed tax reclaims.
Compliance Exposure
Outdated configurations create gaps in audit trails, regulatory adherence, and duty-of-care obligations.
Operational Inefficiency
Manual workarounds, broken integrations, and underused features waste time and resources.
Employee Frustration
Poor user experience drives low adoption, workaround behaviour, and resistance to policy compliance.
Value across your organisation
Targeted value for every stakeholder.
CFO / Finance Director
Strategic visibility into spend, improved controls, and compliance confidence.
Finance Manager
Streamlined approvals, accurate reporting, and reduced manual effort.
Accounts Payable Team
Faster processing, fewer errors, and improved payment accuracy.
IT Director / CTO
Robust integrations, reduced technical debt, and a future-ready platform.
HR Manager
Duty-of-care compliance, accurate per diem handling, and employee satisfaction.
Procurement Manager
Better spend visibility, contract compliance, and supplier management.
Internal Audit
Comprehensive audit trails, policy adherence, and fraud detection.
Board / Executive Team
Confidence the SAP Concur investment delivers measurable business value.
PULSE covers: SAP Concur Travel, Expense, Invoice, and Request – and the supporting integrations to your finance, ERP, and HR systems.
The innovelPULSE performance scorecard
RAG-rated clarity across every area.
Red – Critical: must address.
Amber – Concern: optimisation opportunity.
Green – Satisfactory: best practice already in place.
Pulse plugs into Innovel's wider portfolio – Connect, Care, and Activate – when you're ready to act on the roadmap.
Why Innovel?
The credentials behind every engagement – SAP Concur specialists, named consultants, and a proven track record.
Put Concur back in step with your business.
Ready to see where your SAP Concur really stands?
Whether you're scaling, restructuring, or you simply suspect there's more value in Concur than you're getting today, innovelPULSE™ gives you the independent, board-ready picture you need.
Independent perspective – vendor-neutral, outcome-driven.
Board-ready outputs – fund-ready recommendations, not just findings.
Quick wins from day one – value while the roadmap takes shape.
Built for evolving organisations – Pulse fits how your business actually runs.
