innovel CARE
Managed admin support – keep your platform running smoothly.
Your SAP Concur environment doesn't stand still. innovelCARE is dedicated specialist support for your Concur administration team – beyond first-level helpdesk. Configuration management, enhancement delivery, strategic optimisation.
4.8 out of 5
customer feedback rating
200+
Concur projects
50+
countries
Trusted by
The challenge
Your Concur admin team faces growing demands.
Configuration Complexity
Policy rules, approval workflows, and expense categories require ongoing adjustment as business needs change.
Knowledge Gaps
Staff turnover means institutional Concur knowledge walks out the door, leaving admins unsupported.
Enhancement Backlog
Requests for system improvements pile up with no specialist resource to deliver them.
Compliance Pressure
Regulatory changes require timely configuration updates to maintain audit readiness.
Integration Maintenance
Connections to ERP, HR, and financial systems need ongoing monitoring and adjustment.
Limited SAP Support Scope
The Concur User Support Desk resolves end-user issues but does not provide configuration guidance or strategic optimisation.
Your administrators deserve more than a helpdesk.
Introducing innovelCARE
Beyond break-fix.A proactive partnership.
With innovelCARE, your administrators gain access to dedicated Concur consultants who provide step-by-step guidance on resolving complex issues, adjusting settings, managing permissions, delivering enhancements, and ensuring your Concur environment continues to meet evolving business needs.
What innovelCARE delivers
Specialist support, end to end.
Dedicated Consultant Access
A named Concur specialist who knows your environment and provides continuity.
Configuration Management
Expert handling of policy rules, workflows, approval chains, and system settings.
Enhancement Delivery
Proactive improvements and feature enablement to keep you ahead of business demands.
Permissions & Security
User role management, access controls, and security configuration.
Issue Resolution
Step-by-step guidance on complex admin-level Concur issues beyond USD scope.
Training & Knowledge Transfer
Upskilling your admin team to build lasting in-house capability – admin and end-user training included.
USD vs innovelCARE
Understanding the gap CARE fills.
Swipe to compare →
| Capability | Concur USD | innovelCARE |
|---|---|---|
| Support Level | 1st level technical for end users | Specialist administrator-level guidance |
| Target Audience | Company-wide | Trained Concur administrators |
| Access Method | Phone, chat, or help ticket | Tickets via Innovel's dedicated support platform |
| Scope | End-user queries, password resets, basic how-to | Configuration changes, enhancements, workflows, permissions |
| Expertise | General Concur support agents | Dedicated, named SAP Concur consultants |
| Enhancements | Not included – break-fix only | Raise tickets for enhancements to existing solutions |
| Strategic Guidance | Not included | Advice on settings, optimisation, and training |
| Commercial | Included with Concur licence | Annual subscription – allocated hours per year |
Where CARE fits
innovelCARE fills the gap between standard end-user support and the specialist expertise your Concur administrators need.
innovelCARE Service Tiers
Choose the tier that matches your needs.
CARE 40
Bronze
40 hours / year
10 hours per quarter
Smaller organisations or those with experienced in-house admins who need occasional specialist backup.
CARE 80
Silver
80 hours / year
20 hours per quarter
Mid-sized organisations with active Concur usage and a steady flow of change requests.
CARE 160
Gold
160 hours / year
40 hours per quarter
Larger organisations with complex policies, multiple entities, or high-volume Concur usage.
Admin as a Service
Platinum
Custom allocation
Tailored to your needs
Enterprise organisations with global, multi-entity deployments requiring full-time specialist Concur administration.
Tier comparison at a glance
Side-by-side view of every feature.
Swipe to compare →
| Feature | Bronze | Silver | Gold | Platinum |
|---|---|---|---|---|
| Annual Hours | 40 | 80 | 160 | Tailored |
| Quarterly Allocation | 10 | 20 | 40 | Custom |
| Dedicated Consultant | ✓ | ✓ | ✓ | ✓ |
| Ticket-Based Support | ✓ | ✓ | ✓ | ✓ |
| Config Query Support | ✓ | ✓ | ✓ | ✓ |
| Proactive Config Reviews | – | ✓ | ✓ | ✓ |
| Policy & Workflow Adj. | – | ✓ | ✓ | ✓ |
| Permissions & Security | – | ✓ | ✓ | ✓ |
| Enhancement Delivery | – | ✓ | ✓ | ✓ |
| Priority Response | – | – | ✓ | ✓ |
| Integration Support | – | – | ✓ | ✓ |
| Admin Training | – | – | ✓ | ✓ |
| Strategic Optimisation | – | – | ✓ | ✓ |
| Embedded Team Extension | – | – | – | ✓ |
| Full Config Ownership | – | – | – | ✓ |
| Proactive Monitoring | – | – | – | ✓ |
| Custom SLA | – | – | – | ✓ |
| Service Reviews | Quarterly | Quarterly | Monthly | Weekly |
How innovelCARE works
A simple four-step engagement model.
01
Onboard
We learn your Concur environment, document your configuration, and meet your admin team.
02
Support
Your admins raise tickets via Innovel's platform. Our consultants respond with specialist guidance.
03
Enhance
We deliver configuration changes, workflow improvements, and feature enablement.
04
Review
Regular service reviews track usage, highlight trends, and identify optimisation opportunities.
Why Innovel?
The credentials behind every engagement – SAP Concur specialists, named consultants, and a proven track record.
"Innovel were a pleasure to deal with and very helpful. They actioned all requests quickly. Very happy with the service."
Give your Concur admins the support they deserve
